FAQs
General Inquiries
How can I contact customer service?
Reach us at service@ymdancer.com or through our online contact form.
Do you offer gift cards?
Yes, our gift cards are available in various denominations for online purchase.
Where can I find information about upcoming products and promotions?
Subscribe to our newsletter and follow us on social media for the latest updates.
Do you have a physical store?
Currently, we operate primarily online, but check our website for any future store openings.
Can I collaborate or partner with YM & Dancer?
We’re open to collaborations; please contact us with your proposal.
Do you offer discounts for dance studios or educators?
We have special programs and discounts for educators and studios; contact us for more information.
Product Information
What materials are used in YM & Dancer products?
Our products are crafted from sustainable materials, including recycled fabrics, organic cotton, and eco-friendly dyes.
How do I choose the right size for dancewear?
Refer to our size guide on each product page, which includes detailed measurements and fitting tips.
Are YM & Dancer products suitable for all types of dance?
Yes, our versatile range is designed for various dance forms, from ballet to contemporary.
How should I care for my YM & Dancer products?
Care instructions vary; please check the label on each item for specific washing and care guidelines.
Do you offer custom-made dancewear?
Currently, we do not offer custom-made items, but we have a wide range of sizes and styles to choose from.
Are your products allergen-free?
We strive to use hypoallergenic materials, but please check product specifics for more detailed information.
Ordering and Shipping
How can I track my order?
You'll receive a tracking number via email after your order is dispatched.
Do you ship internationally?
Yes, we offer global shipping with varying rates and times based on the destination.
Can I change or cancel my order after placing it?
Contact us immediately to change or cancel, as orders are processed quickly.
What payment methods do you accept?
We accept major credit cards, PayPal, and other digital payment methods.
How long does domestic shipping take?
Domestic deliveries typically take 3-7 business days, depending on your location.
Do you offer express shipping?
Yes, express shipping options are available at an additional cost.
Returns and Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery for items in original condition.
How do I initiate a return or exchange?
Contact our customer service with your order details to start the process.
Are there any items that cannot be returned or exchanged?
Sale items, customized products, and hygiene-sensitive items are final sale.
How long does it take to process a refund?
Refunds are processed within 5-10 business days after we receive the returned item.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective.
Can I exchange an item for a different size or color?
Yes, exchanges are subject to availability of the desired size or color.
Sustainability and Ethics
What is YM & Dancer doing to promote sustainability?
We use sustainable materials, engage in ethical manufacturing, and support environmental initiatives.
Are YM & Dancer products ethically made?
Yes, we ensure fair labor practices and ethical working conditions in our supply chain.
How does YM & Dancer reduce its carbon footprint?
We implement eco-friendly practices in production and shipping, and invest in carbon offset programs.
Does YM & Dancer use animal products?
We are committed to cruelty-free practices and do not use animal products in our dancewear.
How does YM & Dancer support the community?
We engage in community outreach, sponsor dance events, and support dance education programs.
Are your packaging materials eco-friendly?
Yes, our packaging is made from recycled and biodegradable materials.