YM & Dancer E12 2 Pieces Deep Tissue Massage Tool and Thumb Massager Saver Set Include 1 Green Thumb Protector Tool 1 Palm Urchin Massage Tool Hand Held 4-Legged Massage Knobs for Gentle Point Massage

YM & Dancer Shipping Policy

Order Processing Time:
    At YM & Dancer, your order is important to us. From the moment you click "Buy", our team springs into action to process your order with precision and care. We promise to ship your order within 1 business day to allow for meticulous quality checks and secure packaging.

Order delivery time:

1. Standard Delivery: estimated 7-15 business days delivery, suitable for customers who plan ahead;.
2. Express Delivery: Estimated 3-7 business days delivery, suitable for customers with temporary needs.

You can refer to the following shipping rates(Global delivery costs):

1. standard shipping: free shipping;
2. express shipping: $16.88.

Carriers and Distribution Partners:
    We work with a network of trusted carriers to ensure your items are safe and secure. Depending on logistical efficiencies, we may deliver last mile via USPS, UPS, FedEx or DHL, as well as trusted local couriers.

Tracking and Updates:
    We proactively update tracking information so you never feel neglected. Upon shipment, you'll receive a tracking number that allows you to monitor your package's travels.

Handling Customs and Import Taxes:
    For international orders, please note that YM & Dancer cannot predetermine customs and import duties. These charges are usually collected at the time of delivery and are your responsibility and subject to your country's regulations.

Resolving Shipping Issues:
    While we strive for perfection, if your package encounters any issues in transit, whether it is lost or damaged, our responsive support team will provide you with a solution ranging from a replacement to a refund in accordance with our comprehensive resolution policy.

Eco-friendly Packaging:
    In line with our commitment to the environment, we use sustainable packaging methods, from recycled materials to biodegradable packing peanuts, to ensure that your shipments are both safe and environmentally friendly.

exceptional customer support:
    Have questions or special shipping requirements? Our YM & Dancer support team is at your service. Please email us at service@ymdancer.com or call our customer service line during business hours.

Special Promotions and Shipping Offers:
    As a token of our appreciation for your loyalty and support, we will be offering discounted or free shipping offers during promotional periods.

YM & Dancer is more than just a brand, we are your dance partner at every step of your life's journey. We make sure our shipping policies reflect our commitment to excellence, community and sustainability. Join us as we dance our way to a greener, more connected world.

YM & Dancer Return Policy

Our Commitment
    At YM & Dancer, we strive to ensure that every customer is satisfied with their purchase. However, we also understand that sometimes a product may not meet your expectations. Therefore, we offer a comprehensive return and exchange policy.

Return Time Limit:
    You have 30 days from the date of delivery to make a return or exchange request.
    To be eligible for a return or exchange, the item must be unused, in the same condition as when you received it, and in its original packaging.

Exchange Process:
   To initiate a product exchange, please send an email to our customer service at service@ymdancer.com with your order details and a brief explanation for the request. Our team will guide you through the next steps.

Return Process:
    To return an item, please contact our customer service team at service@ymdancer.com with your order number and reason for return.
    We will provide you with a return authorization and mailing instructions(Send an email for return address).

Refund:
    Once the return has been received and checked for correctness, we will send you an email notifying you of an approved or denied refund.
Approved refunds will be processed and automatically refunded to your payment account within 30 days.

Shipping:
    Original shipping charges are not refundable.
    You will be responsible for your own return shipping costs.
    If you receive a refund, the original shipping cost will be deducted from the refund.

Defective or Damaged Products:
    If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund.
    We will cover the shipping costs to return the defective or damaged product.

Special Priced Items:
    Only regular priced items can be refunded. Special-priced items cannot be refunded, but can be exchanged if they are defective.

Sustainability Efforts:
    In line with our commitment to sustainability, we encourage customers to ensure that the product meets their needs before returning it, as returns can have an impact on the environment.

Questions?
    If you have any questions about our return policy, please feel free to contact us at service@ymdancer.com.

Note: YM & Dancer reserves the right to modify or update this policy at any time without notice.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

YM & Dancer: The Art of Sustainable Packaging

For Equipment - "Gear Up with Grace"
Our equipment boxes are as durable as the gear within. Designed with the earth in mind, they're constructed from recycled materials, ensuring your dance equipment is not only protected but also presented with eco-conscious elegance.

For Shoes - "Step Sustainably"
The right pair of dance shoes can elevate your performance. Our shoe packaging reflects the beauty of movement and the sustainability of our craft, cradling your shoes in recyclable materials that speak to the dancer's soul.

For Apparel - "Wear the Movement"
Each garment from YM & Dancer comes encased in a packaging story of its own – one of recycled fibers and biodegradable inks. It's a costume for your costume, holding the promise of sustainability and style.

For Accessories - "Accessorize with Awareness"
Our accessories come in packaging that tells a tale of environmental stewardship. Compact and made from compostable materials, these boxes are a testament to our dedication to detail and the planet.

For Consumables - "Consume with a Conscience"
The consumables you use matter. That's why our packaging is as mindful as the products themselves. Made with post-consumer waste, these packages ensure that every use is a step towards sustainability.